I ordered my first batch of EcoTEK hard protectors for my growing Funko Pop collection, and despite being packed extremely well, 2 lids had cracks in them at arrival. There was no way to know if this occurred in transit (I assume so) but I emailed the company anyway asking if it was possible to buy 2 replacement lids ala carte. They responded promptly and so kindly, offering to replace the damaged items at no cost, which arrived very quickly. I will be purchasing only EcoTEK protectors from now on until my entire collection is protected! Great products, even better customer service!